Delivery and returns
How your order gets to you, and what to do if something isn’t right.
Last updated: 29 September 2026
Delivery
£3.95 UK delivery
Royal Mail Tracked 48, with tracking on every order.
Free over £25
Free UK delivery when your order is over £25.
Posted within 2 working days
Then Royal Mail aims to deliver in 2 to 3 working days.
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We deliver to addresses in the UK. We don’t send orders abroad yet.
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£3.95 per order, however many items are in it. Orders over £25 get free UK delivery.
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We post orders within 2 working days. Royal Mail Tracked 48 then aims to deliver in 2 to 3 working days. Working days are Monday to Friday, not including bank holidays.
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Yes. When your order is on its way, we’ll email you the tracking number.
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If your parcel hasn’t arrived 7 working days after we posted it, email us at support@boldkidswear.co.uk and we’ll look into it with Royal Mail.
Returns and cancellations
For orders placed on our website and delivered in the UK.
In short
You can cancel any online order within 14 days of receiving it.
We refund the item price and the delivery charge you paid.
We may reduce your refund if items have been handled more than you would to try them in a shop.
After you tell us, you have another 14 days to send items back.
You pay return postage, unless an item is faulty or we made a mistake.
This policy does not affect your statutory rights.
This policy does not affect your statutory rights.
1. Tell us within 14 days
Email support@boldkidswear.co.uk within 14 days of your order arriving. Include your order number, your name and address, and the items you’re sending back. We’ll reply with next steps and our return address. You can also use the form below.
2. Post it within 14 days
Once you’ve told us, you have 14 days to post the items. Use a tracked service and keep your proof of postage. Items should be unused, in their original packaging and ready to sell again.
3. Get your refund
We refund within 14 days of getting the items back, or of you sending proof of postage, whichever is sooner. The money goes back to the card or account you paid with.
Good to know
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For change-of-mind returns, you do. If an item is faulty, damaged or not what you ordered, we pay the return postage and refund you in full.
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Email us straight away if something is faulty or not as described. Under the Consumer Rights Act 2015 you’re entitled to a remedy, and we’ll repair, replace or refund as appropriate. This is separate from the 14-day cancellation period.
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Yes. Sale items bought online have the same cancellation rights, and faulty items can always be returned.
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By law, there’s no right to cancel for personalised or made-to-order items, sealed items that can’t be returned for health or hygiene reasons once opened, or digital downloads once you’ve agreed to start them. These don’t usually apply to our products.
Model cancellation form
Copy this into an email to support@boldkidswear.co.uk, and fill in the parts in brackets.
I hereby give notice that I cancel my contract of sale of the following goods: [items]
Ordered on / received on: [date]
Name: [full name]
Address: [postal address]
Order number: [order number]
Email: [your email]
Date: [today’s date]