FAQ

  • What are your delivery options?

    We deliver to UK addresses only. Delivery is £3.95 per order by Royal Mail Tracked 48, and free on orders over £25. We post orders within 2 working days, and Royal Mail aims to deliver 2 to 3 working days after that. Full details are on our Delivery and returns page.

    What is your return policy?

    You can cancel any order within 14 days of receiving it. Tell us, then send the items back within 14 days. We refund within 14 days of getting them back. For change-of-mind returns you pay the return postage. If an item is faulty or we made a mistake, we cover it. Full details and the cancellation form are on our Delivery and returns page.

  • How to cancel (cooling‑off)

    Within 14 days of delivery, email support@boldkidswear.co.uk with: order number, your name/address, and items you’re cancelling. We’ll confirm next steps and the return address. (You may also use the model cancellation form below.)

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    Model cancellation form

    I hereby give notice that I cancel my contract of sale of the following goods: [items] Ordered on / received on: [date] Name: [full name] Address: [postal address] Order number: [#####] Email: [your email] Date: [today’s date]

    ​Sending items back After telling us you’re cancelling, you have 14 days to post items back. Use a tracked service and keep proof of postage. Items must be unused, with tags/packaging, and safe for resale.

    ​Refunds We’ll refund within 14 days of receiving the goods back or you providing evidence of posting , whichever is earlier. Refunds go to the original payment method. We refund our basic UK delivery cost; upgrades like next‑day are not refunded.

    Return costs For change‑of‑mind returns, you cover return postage. If an item is faulty, damaged, or incorrect, we cover return costs and refund in full.

    ​Exclusions required by law No right to cancel for personalised/custom goods, sealed items that are not suitable for return for health/hygiene reasons once unsealed, or digital downloads once you consent to start the download. (Not typically relevant to our current products.)

    ​Sale items Statutory cancellation rights apply equally to sale items purchased online. (Faulty goods are always returnable.)

    Faulty items (separate from cooling‑off) If something is faulty or not as described, email us right away. You’re entitled to a remedy under the Consumer Rights Act 2015; we’ll repair, replace, or refund as appropriate.

  • We want your online shopping experience to be as effortless and rewarding as possible. That’s why Bold Kidswear offers a variety of secure payment options:

    • Credit Cards: VISA, MasterCard, American Express, Discover, JCB, Diners, and UnionPay (UnionPay availability may vary).

    • Debit Cards: Visa & MasterCard.

    • PayPal: Pay quickly and securely using your PayPal account.

    • Gift Cards: Bold Kidswear Gift Cards can be redeemed at checkout.

    • Digital Wallets: Apple Pay, Google Pay, and other wallet services are available where supported.

    Important Information

    • All transactions are processed in GBP (£).

    • Payments are processed securely using SSL encryption and are PCI-compliant.

    • Refunds will only be issued to the original payment method.

    • For your security, the billing address provided must match the registered address of the payment card.

  • Yes! Bold Kidswear products are designed with children’s comfort in mind. Our sensory-friendly kidswear features soft fabrics, fleece linings, and tag-free designs, perfect for children with sensitivities.

    Our beanies were inspired by our children, and everything we create reflects our values as a family- and children-first business. We understand what matters to kids and parents, and we design with that care at the heart of Bold Kidswear.

  • Bold Kidswear is for the whole family. Our beanies start from 3 months old and go right up to adult sizes, so children and parents can enjoy matching comfort and style.

    Our inclusive books are primarily written for children aged 3–13, but many parents, teachers, and older children also love them. Each product page includes recommended age guides to help you choose the best fit.

  • Reach us via our contact form, email support@boldkidswear.co.uk, or social media. We’re a family-first brand and are always happy to help.